Treatment Consent Policy (Informed Consent)

PUSAT RAWATAN TRADISIONAL RENGXIN Beauty & Wellness SDN BHD strictly adheres to the principle of Informed Consent before performing any skin improvement treatments (such as psoriasis, eczema, dermatitis, allergies, vitiligo, and other skin conditions). We will provide clear consultation regarding your condition and will only proceed with your consent.

1. Content of Treatment Consent When you agree to undergo treatment, you confirm that:

• You have been clearly, fully, and understandably explained by the doctor or consultant from PUSAT RAWATAN TRADISIONAL RENGXIN Beauty & Wellness SDN BHD about your current skin condition, diagnosis (if any), treatment goals, and the proposed treatment programs.
• You have received detailed information about the expected benefits, potential risks, possible side effects, expected timeline for skin improvement, number of sessions required, and the total cost.
• All your questions regarding the treatment have been answered honestly and completely.
• You voluntarily agree to proceed with the treatment without any coercion.
• You understand that skin improvement results may vary depending on individual body constitution, overall health condition, and adherence to the doctor’s instructions.

2. Rights of the Customer You have the following rights:

• The right to receive complete, truthful, and timely information before deciding on any skin treatment.
• The right to have information explained again if it is not fully understood.
• The right to know the professional qualifications and expertise of the person performing the treatment.

3. Our Responsibilities

• Provide accurate, scientific, and easy-to-understand information verbally and in writing (if necessary).
• Only proceed with the skin improvement treatment after you have fully understood and given your consent.
• Maintain absolute confidentiality of your medical records and personal information in accordance with legal regulations.
• Monitor and follow up on your skin condition throughout the treatment process.
• Address any unexpected reactions promptly within our professional capacity.

4. Important Notes

• Treatment results depend on many factors, including the initial skin condition, individual body response, lifestyle, home care routine, and adherence to the doctor’s instructions.
• We do not guarantee identical results for every customer.
• Signing or confirming consent for treatment does not mean we are exempt from liability in case of professional negligence or medical error.
• In the event of complications or unexpected reactions, we are committed to providing appropriate medical support according to standard procedures.

5. Forms of Consent

• For general skin improvement treatments: Verbal consent is sufficient.
• For special or more intensive treatments: Consent will be recorded both verbally and in written form.
• Email: rengxinbeauty@gmail.com

• Phone: +60 11-6771 2186