Return & Refund Policy

PUSAT RAWATAN TRADISIONAL RENGXIN Beauty & Wellness SDN BHD is committed to providing customers with a clear and transparent return and refund process.

1. Return Period

Customers may request a return within 7 days from the date the order is marked as delivered by the shipping carrier.

2. Return Conditions

To be eligible for a return, products should meet the following conditions:

Unused and in original condition

Original packaging, labels, and accessories included where applicable

No visible damage caused by misuse or improper handling

Proof of purchase or order confirmation provided

3. Non-Returnable Items

The following items may not be eligible for return:

Opened or used products

Products damaged due to improper handling or customer-caused damage

Orders without valid purchase confirmation

Items clearly marked as non-returnable at the time of purchase

4. Return Procedure

Customers should contact us within 7 days after receiving the order.

Photos of the product and packaging may be requested for verification purposes.

Once the return request is approved, customers will receive return instructions.

Refund processing will begin after the returned item has been received and inspected.

5. Refund Processing Time

Approved refunds are generally processed within 7–14 business days.

Refunds will be issued through the original payment method whenever possible.

Actual processing time may vary depending on the payment provider or financial institution.

6. Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is caused by an incorrect or damaged item received from us.

We recommend using a trackable shipping service for returned items.

Email: rengxinbeauty@gmail.com

Phone: +60 11-6771 2186