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Refund & Return Policy
Rengxin Beauty & Wellness Sdn Bhd
Business Registration Certificate No.: 202501002562 [1603975-P]
G-10, No 2, Jalan Metro Perdana 6, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: rengxinbeauty@gmail.com
Hotline: +60 11 6771 2186
Website: rengxinbeauty.com
Last Updated: May 2026
1. Introduction
This Refund & Return Policy (“Policy”) governs all purchases made through rengxinbeauty.com and any related sales channels operated by Rengxin Beauty & Wellness Sdn Bhd (“Rengxin”, “we”, “our”, or “us”).
By placing an order or making a purchase, you acknowledge that you have read, understood, and agreed to this Policy.
2. General Policy Overview
Due to the nature of skincare, wellness products, and personalised formulation services, all sales are considered final unless otherwise stated in this Policy.
Certain products may be customised or prepared based on individual consultation data, skin analysis, or customer-specific requirements. Such items are strictly non-refundable and non-returnable except in cases of verified defect or error by Rengxin.
3. Non-Returnable & Non-Refundable Items
The following items are strictly non-returnable and non-refundable:
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personalised skincare formulations
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customised treatment plans or consultation-based products
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opened or used skincare products
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items not in original condition, packaging, or seal
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promotional, discounted, or clearance items (unless defective)
For hygiene, safety, and quality assurance reasons, we are unable to accept returns once products have been opened or used.
4. Eligible Return & Refund Cases
Refunds or replacements may only be considered under the following conditions:
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product received is defective or damaged upon delivery
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incorrect product was delivered due to fulfilment error by Rengxin
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product quality issues confirmed by our internal assessment team
All claims must be supported with:
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proof of purchase
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photo or video evidence of the issue
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clear description of the concern
5. Return Request Timeframe
Any request for return or refund must be submitted within:
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7 days from the date of receipt of the product
Requests submitted after this period may not be eligible for review.
6. Assessment & Approval Process
All refund and return requests are subject to internal review and verification by Rengxin.
We reserve the right to:
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approve or reject any refund request at our sole discretion
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request additional information or evidence
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require the return of the product for inspection before processing any refund or replacement
7. Refund Method
Approved refunds will be processed using the original payment method whenever possible.
Processing time may vary depending on:
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payment gateway provider
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banking institution
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transaction type
Typically, refunds may take between 7 to 14 working days after approval.
8. Shipping Costs
Shipping fees are non-refundable unless the return is due to an error made by Rengxin (such as incorrect or defective items).
Customers may be responsible for return shipping costs unless otherwise stated.
9. Order Cancellation
Orders may only be cancelled if they have not yet been processed, packed, or shipped.
Once an order is in processing or has been dispatched, cancellation is no longer possible.
For personalised skincare products, cancellation may not be allowed once formulation or preparation has begun.
10. Product Usage Disclaimer
Skincare results may vary between individuals based on skin type, sensitivity, lifestyle, and environmental factors.
Rengxin does not guarantee specific results from any product or consultation-based recommendation.
No refunds will be issued based on dissatisfaction with subjective results or expectations.
11. Hygiene & Safety Standards
All returned items (where applicable) must meet strict hygiene requirements.
Rengxin reserves the right to reject any return that:
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shows signs of use
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is not in original packaging
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does not meet safety or hygiene standards
12. Fraud Prevention
Rengxin reserves the right to refuse any refund or return request that is suspected to be fraudulent, abusive, or in violation of our Terms & Conditions.
13. Limitation of Liability
To the fullest extent permitted by law, Rengxin shall not be liable for any indirect, incidental, or consequential losses arising from product use, including but not limited to skin reactions, dissatisfaction, or misuse of products.
Customers are advised to review product suitability and consult professionals where necessary.
14. Policy Updates
Rengxin reserves the right to amend, update, or modify this Refund & Return Policy at any time without prior notice.
Continued use of our services constitutes acceptance of the updated Policy.
15. Contact Us
For any refund or return enquiries, please contact:
Rengxin Beauty & Wellness Sdn Bhd
Email: rengxinbeauty@gmail.com
Hotline: +60 11 6771 2186
Address: G-10, No 2, Jalan Metro Perdana 6, Taman Usahawan Kepong, 52100 Kuala Lumpur, Malaysia
