Quality, Compliance & Customer Protection Policy

At Reng Xin, we provide personalized skincare formulations and recovery support programs designed according to each customer’s skin condition, consultation results, sensitivity profile, and recovery goals.

Unlike mass-market skincare products, our formulations are individually customized following an online consultation and assessment process. Each program is adjusted according to the customer’s reported symptoms, skin sensitivity, lifestyle factors, and long-term skin recovery objectives.

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Personalized Consultation & Formulation Process

All customers are required to complete a consultation process before formulation begins.

The consultation may include:

• Skin history and symptom assessment

• Sensitivity and allergy information

• Current skincare usage

• Environmental and lifestyle factors

• Recovery goals and treatment background

The accuracy of the provided information directly affects formulation suitability and expected results.

Customers are responsible for providing complete and truthful consultation information before production begins.

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Professional Support & Individual Results

Reng Xin provides personalized skincare formulations and recovery support programs intended to support:

• Skin barrier recovery

• Moisture balance

• Irritation reduction

• Skin comfort and long-term condition management

Because every individual responds differently, results may vary depending on:

• Skin severity

• Consistency of use

• Allergies and sensitivities

• Lifestyle and environmental exposure

• Previous treatments and medical history

Some customers may notice improvements within 1–2 weeks, while deeper skin barrier recovery and visible long-term improvements may require 4–8 weeks or longer depending on the condition.

Our services and recommendations should not be considered a replacement for direct medical diagnosis, emergency care, or licensed dermatological treatment when clinically necessary.

We do not guarantee identical results for every customer.

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Product Quality & Safety

We are committed to preparing personalized formulations using selected skincare and cosmetic ingredients tailored to individual skin needs.

Due to the customized nature of the service:

• Texture, color, viscosity, or scent may vary slightly between formulations

• Skin adjustment periods may differ between individuals

• Temporary irritation or sensitivity reactions may occur depending on the customer’s skin condition and tolerance

Customers are responsible for disclosing:

• Known allergies

• Existing skin sensitivities

• Current medications

• Previous adverse reactions

• Relevant medical or dermatological history

Failure to disclose accurate information may affect formulation compatibility and overall results.

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Production Timeline & Fulfillment

All products are prepared individually after consultation approval.

Typical preparation time:

• 4–5 business days for formulation and laboratory preparation

• Additional shipping time depending on destination country and courier conditions

Because products are personalized and prepared specifically for each customer, orders cannot be canceled once formulation or production has started.

Minor formulation adjustments may occur between batches as part of the ongoing optimization process.

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Refunds, Disputes & Chargebacks

We encourage customers to contact our support team directly before opening a dispute, chargeback, or payment claim.

Refunds or replacements may be reviewed only in cases involving:

• Incorrect order fulfillment

• Manufacturing defects

• Shipping damage

• Verified delivery issues

Refunds will not be granted for:

• Improper product use

• Inconsistent usage

• Failure to follow instructions

• Undisclosed allergies or medical conditions

• Personal dissatisfaction unrelated to product quality

• Unrealistic expectations regarding recovery timelines

• Fraudulent or abusive dispute behavior

To protect customers, payment providers, and platform integrity, we maintain records including:

• Consultation submissions

• Formula preparation records

• Shipment tracking information

• Customer communication history

• Order verification records

Fraudulent disputes, unauthorized chargebacks, false claims, or abuse of buyer protection systems may result in:

• Refusal of future service

• Permanent account restriction

• Submission of supporting documentation to payment providers

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Intellectual Property & Submitted Content

Customers remain fully responsible for any information, images, files, or materials submitted during the consultation or personalization process.

By submitting content, the customer confirms that:

• They own the rights to the submitted content; or

• They have permission to use and share the content

We reserve the right to reject, remove, or cancel any order involving:

• Copyright infringement

• Trademark violations

• False medical documentation

• Fraudulent submissions

• Illegal or prohibited content

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Limitation of Liability

By purchasing from Reng Xin, the customer acknowledges and agrees that:

• Personalized skincare outcomes cannot be guaranteed

• Recovery timelines differ between individuals

• Skin response varies according to biological, environmental, and behavioral factors

Reng Xin shall not be held liable for indirect, incidental, or consequential damages arising from:

• Improper product usage

• Failure to follow instructions

• Undisclosed allergies or medical conditions

• Combination with incompatible products or treatments

• Misuse outside intended skincare purposes

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Contact

Rengxin Beauty & Wellness Sdn Bhd

Business Registration Certificate No.: 202501002562 [1603975-P]
G-10, No 2, Jalan Metro Perdana 6, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: rengxinbeauty@gmail.com
Hotline: +60 11 6771 2186
Website: rengxinbeauty.com