Privacy Policy

Rengxin Beauty & Wellness Sdn Bhd
Business Registration Certificate No.: 202501002562 [1603975-P]
G-10, No 2, Jalan Metro Perdana 6, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: rengxinbeauty@gmail.com
Hotline: +60 11 6771 2186
Website: rengxinbeauty.com

Last Updated: May 2026

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1. Introduction

Rengxin Beauty & Wellness Sdn Bhd (“Rengxin”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”), the General Data Protection Regulation (“GDPR”) where applicable, and other relevant international privacy standards.

This Privacy Policy explains how we collect, use, process, disclose, store and protect your personal data when you:

• access or use rengxinbeauty.com;

• contact us through our website, email, phone or social media channels;

• submit skincare consultation or treatment enquiry forms;

• purchase or enquire about our products and services;

• subscribe to marketing communications;

• interact with our advertisements, cookies, analytics or tracking technologies.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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2. Personal Data We Collect

Depending on your interaction with us, we may collect and process the following categories of personal data:

2.1 Identification Information

• Full name

• Gender

• Date of birth

• Nationality

• Identification or passport information (where required)

2.2 Contact Information

• Mobile phone number

• Email address

• Residential or delivery address

• Social media usernames or messaging details

2.3 Consultation & Wellness Information

As part of our personalised skincare and wellness services, we may collect information relating to:

• Skin type and condition

• Beauty or skincare concerns

• Product usage history

• Allergies or sensitivities

• Lifestyle or wellness preferences

• Consultation responses and treatment objectives

• Photographs voluntarily submitted by you

Such information may constitute sensitive personal data under applicable privacy laws.

2.4 Technical & Usage Information

When you access our website, we may automatically collect:

• IP address

• Browser type and device information

• Operating system

• Website usage behaviour

• Referral URLs

• Session duration and page interactions

• Cookie identifiers

• Analytics and advertising identifiers

2.5 Marketing & Communication Data

• Preferences relating to newsletters or promotional communications

• Responses to surveys, campaigns or advertisements

• Customer support records and correspondence

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3. How We Collect Personal Data

We collect personal data through:

• website forms and consultation forms;

• direct communications via phone, WhatsApp, email or social media;

• cookies and analytics technologies;

• online advertising tools and tracking pixels;

• product enquiries and customer support interactions;

• voluntarily submitted photographs or consultation materials.

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4. Purposes of Processing Personal Data

We may use your personal data for purposes including:

• providing personalised skincare recommendations;

• responding to enquiries and consultation requests;

• customer verification and customer support;

• product formulation and wellness assessment;

• improving website functionality and user experience;

• internal analytics and business operations;

• fraud prevention and security monitoring;

• compliance with legal or regulatory obligations;

• sending promotional materials, updates and marketing communications;

• conducting advertising performance measurement and audience analysis.

We process sensitive consultation information solely for legitimate wellness, customer care and service-related purposes.

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5. Cookies, Pixels & Tracking Technologies

Rengxin uses cookies, tracking technologies and analytics tools to improve website performance, enhance user experience and support marketing activities.

These technologies may include:

• Google Analytics

• Meta Pixel

• TikTok Pixel

• essential website cookies

• advertising and remarketing technologies

• browser storage technologies

Cookies may collect information relating to browsing behaviour, device information, preferences and website interactions.

You may disable or manage cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

Please refer to our Cookie Policy for further details.

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6. Marketing Communications

Where permitted by law or where consent has been obtained, we may send you:

• promotional offers;

• skincare and wellness updates;

• product launches;

• educational beauty content;

• event invitations;

• personalised marketing communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided.

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7. Disclosure of Personal Data

We may disclose your personal data to:

• employees, consultants and authorised personnel;

• technology service providers and website hosting providers;

• analytics, advertising and marketing partners;

• payment gateway providers;

• logistics or operational partners;

• legal, regulatory or governmental authorities where required by law.

We do not sell personal data to third parties.

All third-party service providers are expected to implement appropriate confidentiality and security measures.

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8. International Data Transfers

Your personal data may be transferred to, processed or stored outside Malaysia where our service providers, cloud systems or technology partners operate.

Where such transfers occur, Rengxin will take reasonable measures to ensure that your personal data receives an adequate level of protection consistent with applicable privacy laws.

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9. Data Security

Rengxin implements reasonable administrative, technical and organisational safeguards to protect personal data against:

• unauthorised access;

• misuse;

• accidental loss;

• disclosure;

• alteration;

• destruction.

Despite our efforts, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

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10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

Consultation records and skincare information may be retained for continuity of customer care and service improvement purposes.

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11. Your Rights

Subject to applicable laws, you may have the right to:

• access your personal data;

• request correction of inaccurate information;

• withdraw consent;

• object to processing;

• request deletion of your personal data;

• restrict or limit certain processing activities;

• request data portability where applicable.

Requests may be submitted to us using the contact details below.

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12. Children’s Privacy

Our website and services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal data from minors without appropriate consent.

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13. Third-Party Links

Our website or social media channels may contain links to third-party websites or platforms.

Rengxin is not responsible for the privacy practices, policies or content of third-party services.

Users are encouraged to review the privacy policies of external websites before providing personal data.

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14. Changes to This Privacy Policy

Rengxin reserves the right to amend, update or revise this Privacy Policy at any time without prior notice.

Any updates will be published on this page with the revised effective date.

Your continued use of our website or services constitutes your acceptance of such revisions.

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15. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

Rengxin Beauty & Wellness Sdn Bhd
Business Registration Certificate No.: 202501002562 [1603975-P]
G-10, No 2, Jalan Metro Perdana 6, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: rengxinbeauty@gmail.com
Hotline: +60 11 6771 2186