Shipping Policy

PUSAT RAWATAN TRADISIONAL RENGXIN Beauty & Wellness SDN BHD is committed to delivering your orders safely and efficiently.

1. Order Processing Time

Orders are usually processed within 2–4 business days (excluding Sundays and public holidays).

For certain products or wellness packages, additional processing time may be required. Customers will be informed accordingly.

2. Delivery Time

Worldwide Shipping

Estimated delivery time: 7–10 business days depending on the destination area.

Remote locations may require additional delivery time.

Delivery time starts once the order has been handed over to the shipping carrier.

3. Shipping Fees

Free shipping may be available for selected orders or promotional campaigns.

Shipping charges for other orders are calculated based on package weight, size, and destination.

4. Order Tracking & Notifications

A tracking number will be provided once the order has been shipped.

Customers will be informed in case of unexpected shipping delays caused by weather conditions, customs clearance, or carrier-related issues.

5. Important Information

Customers are responsible for providing a complete and accurate shipping address, including postal code and contact number.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order cannot be completed due to unsuccessful customer contact or incomplete information, the order may be cancelled in accordance with our store policy.

Email: rengxinbeauty@gmail.com

Phone: +60 11-6771 2186...